1.1. Wombee Australia Pty Ltd (Wombee, we, us, or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (website) and mobile app (App) (collectively, Services). By using our Services, you agree to the collection and use of information in accordance with this policy.
1.2. Wombee recognises the importance of privacy and we are committed to protecting your personal information. We are required to comply with the Privacy Act 1988 (Cth) (Privacy Act) which provides for the fair handling of personal information, and sets standards for the collection, access, storage and use of personal information. Our policy for dealing with any personal information that you disclose to us is explained below.
1.3. By using Wombee, you consent to the data practices described in this policy. If you do not agree, please do not use our Services.
2.1. This Privacy Policy outlines how we manage your personal information. It also describes generally the types of personal information held, for what purposes, and how that information is collected, held, used and disclosed.
2.2. This Privacy Policy applies to all your interaction and dealings with us whether using the Services in writing or in person. By dealing with Wombee, you consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. We encourage you to check regularly for any updates to our Privacy Policy.
3.1. We collect personal information that you provide directly to us, such as your name, email address, phone number, and payment details when you register for an account, subscribe to our services, or contact us for support.
3.2. We collect payment information, including credit card numbers and billing addresses, to process transactions. This information is collected through secure payment processors and is not stored on our servers.
3.3. We may collect various types of content that you provide while using our Services, including but not limited to text, images, videos, comments, and other materials you upload or share.
3.4. We automatically collect information about your device and how you use our Services, including IP address, device type, operating system, browser type, and pages visited. This helps us understand user behaviour and improve our Services.
3.5. With your consent, we may collect and process information about your device's location to provide location-based services. You can enable or disable location services through your device settings.
3.6. Our Services use cookies and similar technologies to enhance user experience, analyse usage, and deliver personalised content. You can manage cookie preferences through your browser settings.
3.7. From time to time, we run surveys for research purposes, and we may contact you to find out if you would like to take part. We may also contact you to find out if you would like to provide feedback, a testimonial or take part in marketing campaigns (for example, if you let us know that you have found a match on the App, we may contact you to ask if you would be happy to feature in advertising for Wombee). Such surveys and marketing campaigns are optional, and more information will be provided at the point of contact. If you do not wish to be contacted to take part in a survey or marketing campaign, please contact our team via email on support@wombee.com.
3.8. In addition, Wombee may be required by law to collect some personal information. Such laws include (but are not limited to) the Anti- Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), the Corporations Act 2001 (Cth) and the National Consumer Credit Protection Act 2009 (Cth).
4.1. Wombee sometimes needs to collect and use sensitive information.
4.2. Sensitive information may include information or an opinion relating to a person’s racial or ethnic origin, political views or memberships, religious beliefs or affiliations, membership of a professional or trade association or trade union, sexual orientation or practices and criminal record. It also includes information about a person’s health and medical history.
4.3. The Australian Privacy Principles set out circumstances in which sensitive information may be collected and used.
4.4. Unless you give Sitali your consent, or if Sitali is required or permitted by law, Sitali will only use or disclose sensitive information for the purposes for which it was provided.
5.1. We use your information for the following purposes:
(i) to operate and maintain our Services, including processing transactions and managing your account.
(ii) to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.
(iii) to understand how our Services are used and to improve and personalise them.
(iv) to comply with applicable laws, regulations, and legal processes.
(v) to foster community engagement and enhance your experience with our Services. This includes facilitating interactions, discussions, and collaborations among users.
(vi) to enhance community engagement, ensure user safety, and comply with legal and regulatory requirements. This includes facilitating interactions, monitoring for compliance, and protecting the community.
(vii) to provide customer support and respond to your inquiries, requests, or complaints. This ensures that we can assist you effectively and resolve any issues you may encounter.
(viii) to detect, prevent, and address fraud, security breaches, or other potentially harmful activities. This helps protect both our users and our Services.
6.1. We may disclose your information to third-party service providers who assist us in delivering our Services, such as payment processors, hosting providers, and customer support services. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
6.2. In the event of a merger, acquisition, or sale of assets, your information may be disclosed to the involved parties as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
6.3. We may disclose your information to comply with applicable laws, regulations, or legal requests, such as subpoenas, court orders, or government demands. This includes cooperating with law enforcement and regulatory authorities as required.
6.4. We may disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others. This includes enforcing our terms of service and investigating potential violations.
6.5. We may disclose your information to third parties if you have provided your explicit consent for us to do so. This includes sharing information with partners for co-branded services or joint marketing efforts.
6.6. We may disclose aggregated and anonymised data that does not identify individual users for business analysis, research, marketing, or other purposes. This data is used to gain insights and improve our Services without compromising user privacy.
While we take reasonable steps to protect your personal information, you acknowledge that no method of transmission over the internet or electronic storage is completely secure. We do not guarantee or warrant the absolute security of your information, and you provide information at your own risk.
8.1. You have the right to request access to the personal information we hold about you. We will provide you with access to your information, subject to certain exceptions permitted by law.
8.2. You have the right to request the correction of any personal information that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct the information as requested.
8.3. Where practicable, you have the right to interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain services to you.
8.4. If you believe that we have breached the Privacy Act or mishandled your personal information, you have the right to make a complaint. We will investigate your complaint and respond within a reasonable timeframe.
8.5. You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide you with certain services.
8.6. You have the right to opt-out of receiving direct marketing communications from us. You can exercise this right by following the unsubscribe instructions in our communications or by contacting us directly.
8.7. While not explicitly covered under the Privacy Act, we strive to provide you with access to your personal information in a structured, commonly used, and machine-readable format upon request.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to adequately safeguard your account information.
Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
12.1. Your personal information may be transferred to, stored, and processed in countries other than your own, including countries where our servers or third-party service providers are located. These countries may have data protection laws that differ from those in your jurisdiction.
12.2. When transferring personal information internationally, we take appropriate steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. This includes implementing standard contractual clauses or other lawful mechanisms to safeguard the transfer of data.
12.3. By using our Services and providing your personal information, you consent to the transfer of your information to countries outside of your country of residence, including Australia, for the purposes described in this Privacy Policy.
12.4. We may engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, and customer support. These providers may be located in different countries, and we ensure that they are contractually obligated to protect your information in accordance with applicable data protection laws.
12.5. You have the right to request information about the safeguards we have in place for international data transfers. If you have any questions or concerns about the transfer of your personal information, please contact us using the details provided in this Privacy Policy.
13.1. We are committed to maintaining a safe and supportive environment. We may monitor, moderate, or remove content that violates our community guidelines or terms of service. We may remove or restrict access to any content or user at our sole discretion.
13.2. We encourage users to report any concerns or inappropriate behaviour using the in-app reporting features or by contacting us directly.
You agree to indemnify, defend, and hold harmless Wombee, its affiliates, officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your breach of this Privacy Policy, your misuse of the Services, or your violation of any law or the rights of a third party.
15.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website and App. Your continued use of our Services after the changes take effect will constitute your acceptance of the new Privacy Policy.
15.2. We also reserve the right to modify, suspend, or discontinue any aspect of our data collection, use, or disclosure practices at any time, subject to applicable law. We will notify you of material changes as required, but your continued use of the Services constitutes acceptance of any changes.
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us at support@wombee.com. Our customer support team at Wombee Australia Pty Ltd is available to assist you with any inquiries or issues, and we strive to respond promptly to address your privacy concerns.